What level of input should employees have on the running of your business? Andy Savva investigates
Cat know-how
DISCIPLINING STAFF: WHAT YOU NEED TO KNOW
Every manager will have to call a disciplinary hearing at some stage but there are some simple steps to make the process fair and legal
TAKEN TO TRIBUNAL: WHAT TO DO WHEN YOU RECEIVE A CLAIM
Solicitor Mark Stevens outlines the appropriate steps employers should take when summoned to a tribunal.
LOOK AT YOURSELF THROUGH YOUR CUSTOMER'S EYES
It can be difficult to perceive your business the way your customer does, but doing this is vital to making a good first impression
THE BUDGET FOR AFTERMARKET BUSINESS
The March 2016 Budget seemed to offer little to big business but offered concessions to small firms. Richard Wild reports
RENT, LEASE OR BUY?
Adam Bernstein - What is the most efficient way of getting your hands on new kit? The answer might just surprise you
EXPAND YOUR HORIZONS OVER MULTIPLE SITES
Andy Savva - Everybody needs a plan to develop their staff and businesses, but is it wise to consider a franchise or multi-site model?
LEGISLATION LOOMS FOR SUPPLIERS
The spectre of type approval for aftermarket parts looms, but is it safety issues or VMs lobbying politicians that drive this change?
DON'T DIG A TRENCH, BUILD A RELATIONSHIP
Andy Savva - There is a time and a place for promotions, but don’t let it be at the expense of your existing customers
The 16-pin port & the puppet masters
New tech means that VMs will pull the strings, so how can the aftermarket break free? Neil Pattemore
[caption id="attachment_17224" align="alignright" width="230"] Neil Battemore
Business Analyst at XEN Consultancy and FIGEFA representative[/caption]