Cat know-how

It can be banter to some, but it can be harassment or discrimination to others, costing the employer a heap of trouble and cash.

Working out how much you should charge should involve more than simply plucking a figure out of the air, says Andy Savva

Introducing a Service Level Agreement between factors and garages could stop the current race to the bottom. Mike Owen reports.

Can one person ever really claim to be ‘fully qualified’ or is there always more to learn? Andy Savva investigates

Deductions are a legal minefield but employers should tread carefully if cuts to staff wages need to be made, writes Adam Bernstein

When you quit, expect a leaving card, cakes...and possibly a counter offer. But can you have your cake and eat it?

Running a garage would be easy if it wasn’t for the customers. Andy Savva has some tips for dealing with complaints.

We all know that aftermarket deals are closed with a firm handshake and a game of golf... but is this a very old fashioned methodology?

PG Automotive Director Pri Chauhan, outlines the simple steps aftermarket hiring managers should take between offering a new hire post and when the employee actually starts.