Garage news

The National Association of Bodyshops has criticised the behaviour of insurers, the Financial Conduct Authority and the Insurance Ombudsman for their parts in the investigation into the private insurance market and failure to protect consumers from ‘unrestrained opaque relationships’

Mike Owen looks at the changing expectations of motorists and explores the importance and value to be gained from customer service training. In the 128 years since Karl Benz produced his first Motorwagen an entire industry has grown up and passed through many incarnations to arrive at where we are now. This in turn has allowed sufficient time for some deep-rooted attitudes to become entrenched into how we operate our businesses

Paul Killingsworth takes training seriously and has invested in his knowledge and technical gear to makes his workshop Rolls Royce-standard. When he first started as a 16-year-old apprentice with Toyota he was taught by an ex-Rolls Royce technician

The second annual Motor Codes report shows that independent garages are continuing to shine with the quality of its repairs and customer service. For the second year running the independent workshops continued its exceptional performance by accruing an aggregate score of 98 percent for both the work they carry out and the way they deal with customers

Corteco is launching a new campaign to help the aftermarket showcase the difference between the varieties of cabin filters. The Smell Box sales aid can be used by counter sales staff to demonstrate the advantages of fitting a carbon activated filter into a vehicle.

Automotive charity Skidz is in talks to expand its project and start up a pilot branch in Belfast. The charity, which helps disadvantaged young people into motor studies, is looking to expand its programme nationwide. The new venture will see a partnership formed with the Integrated Education Fund in Northern Ireland, which operates 60 schools with the aim of breaking down the barriers created by different religions

Bosch Car Service has scored more than 99 percent in its customer satisfaction rating and passed through the Trading Standards Institute's audit.

Small and medium-sized businesses hit by flooding could benefit from financial support in a new £10 million package announced by Government today. Although there is no cap on maximum payments under the Business Support Scheme hardship funding, Government suggests that equivalent schemes have seen average claims of £2,500 per business

More young people are thinking about a career in engineering following a campaign to stimulate interest amongst school goers. The Tomorrow’s Engineers Week ran in early November last year and aimed to get government, employers and educators enthusing about the potential with jobs in engineering

A well-recruited and trained apprentice can generate a return on investment of up to 300 percent for automotive businesses, according to a new study from the Institute of the Motor Industry. Based on a £50 hourly charge out rate, the report says businesses stand to benefit between £1.50 and £300 for every £1 they put in.