Customer service

Karl Baker, a boss at Halfords, shares his view as to why software is critical for managing both efficiency and the customer experience

Dealing with customer complaints can be frustrating, but there are a few methods to deal with them calmly and effectively.

We pay another visit to the Rogers family at Wrexham Motoring Supplies.

Running a garage would be easy if it wasn’t for the customers. Andy Savva has some tips for dealing with complaints.