It can leave a bad taste when an employee commits fraud, but it must be dealt with, writes Adam Bernstein.
Cat know-how
RECON WITH RISK AND MANAGE YOUR PREMIUM
Insurance premiums might seem like they only go one way but manage your risks and you could get a reduction.
KNOW YOUR LIMITS: SET AN ALCOHOL POLICY
What is the best policy for booze in the workplace? CAT contributor Alan Smithee provides the answer.
DRIVING CHANGE: HOW COMPLACENCY CAN KILL
Factors have a responsibility to make sure busy van fleets have safe and legal drivers, writes Philip Crosbie.
TIME IS AN ENEMY WHEN YOU ARE HIRING STAFF
Don't let the clock tick down when you need to fill a sales role, writes Jack Hodges.
A NEW DEBT COLLECTION PROCESS
Changing rules mean more hassle in getting your hands on money owed. Adam Bernstein reports.
A POINT OF GARAGE DIFFERENCE
Why should customers choose your garage? Andy Vickery shares some marketing ideas to help garages stand out from the competition.
ACQUISITIONS NEED PLANNING
Takeovers are in fashion in the aftermarket, but you need to find a company that’s the right fit, writes Adam Bernstein
COULD YOU ENTER A FRANCHISE?
‘Franchise’ is almost a dirty word in the aftermarket, but is there an opportunity that is being missed here? Mike Owen suggests not
SPREADING KNOWLEDGE ABOUT SUSPENSION
Is training garages partly the responsibility of the supplier? We speak to some suspension firms to find out.