Dealing with customer complaints can be frustrating, but there are a few methods to deal with them calmly and effectively.
Business
AN INSIDE JOB
It can leave a bad taste when an employee commits fraud, but it must be dealt with, writes Adam Bernstein.
RECON WITH RISK AND MANAGE YOUR PREMIUM
Insurance premiums might seem like they only go one way but manage your risks and you could get a reduction.
A NEW DEBT COLLECTION PROCESS
Changing rules mean more hassle in getting your hands on money owed. Adam Bernstein reports.
A POINT OF GARAGE DIFFERENCE
Why should customers choose your garage? Andy Vickery shares some marketing ideas to help garages stand out from the competition.
COULD YOU ENTER A FRANCHISE?
‘Franchise’ is almost a dirty word in the aftermarket, but is there an opportunity that is being missed here? Mike Owen suggests not
DON'T GET CAUGHT OUT - MAKE VAT MORE SIMPLE
For once the taxman is listening to your ideas on how to make tax transparent, writes Adam Bernstein.
KEEPING SECURITY CONTROL
Ransomware is affecting the motor trade on an epic scale. We speak to an expert on how to kerb it.
LONDON ULEZ TROUBLES SMALL BUSINESSES
London’s Ultra Low Emission Zone starts in 2019 and could be trouble for small businesses, says FTA.
CHOOSING THE BEST TIME TO EXPAND
Going up in size can be daunting, but there are a number of options to be considered while doing it.