Andreas Golembiewski owns a concept garage in Hamburg that you might see closer to home very soon
Features
CAT Factor Lives: Flying Spares
Ben Handford shows CAT his unusual route to becoming a Rolls-Royce and Bentley parts specialist
PETER SCHOFIELD: END OF THE LINE FOR TRADITIONAL RETAIL?
In this archive interview, Peter Schofield tells us why the days of Maccess and Godfrey Autoparts were numbered
CAT Retailer Lives: Moss Europe
As the first in a series of retailers that continue to grow, we visit classic specialist Moss in Feltham who finds retail is ‘booming. One of the newest growth area in retail perversely caters for the oldest part of the vehicle parc. Classic car specialists have been around for years, but it is only relatively recently that car owners could buy parts in a retail environment other than by mail order or from an autojumble
How to avoid the curse of dead stock
Mike Owen tells a spooky tale of not dealing with old inventory and the bad impact this can have on return on investment
Piercing issue of tattoos in the work place
How much discretion do employers have with policies regarding their staff’s appearance? Nick Jones and Matthew Hobbs look at the law
CAT Factor Lives: Nyanza Autoparts
Sasch Raichura talks about Nyanza’s journey from small front room to large hi-tech operation. Many things in life are shaped by circumstances and words of advice and wisdom we receive from people close to us, and that continues to resonate with the owner of Nyanza Autoparts Sasch Raichura
Upsell with care to keep customers happy
John Genge explains the finer points of getting customers to spend more without them feeling like they’ve paid over the odds
Making money means managing measurements
Just like John Genge, Mike Owen tackles your questions on running a garage and gets the ball rolling with sound business management advice. Eleanor Roosevelt is quoted as saying: “The harder I work the luckier I become.” It does not hold in the motor industry, where the harder you work the more profitable you should become. To ensure it, independent garages need to focus on business management.
Expect Genge to factor in the answers
John Genge gets to grips with some common questions from the aftermarket. Here he looks at the value of apprentices and appraisals